Frequently Asked Questions
Everything you need to know about your Niepce experience.
What is the standard shipping timeframe?
We typically process orders within 2-4 business days. Standard domestic shipping usually takes 5-10 business days, while international shipping can take up to 15-20 days depending on your location.
How can I return an item for a refund?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply contact our support team to initiate a return label request.
Which payment methods do you accept?
Niepce accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How do I determine my correct size?
Each product page features a detailed size chart with measurements in both centimeters and inches. We recommend comparing these measurements to your favorite fitting garment for the best accuracy.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes which are the responsibility of the customer.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we begin processing orders immediately. You have a 1-hour window after purchase to request any changes or cancellations before the order is sent to our warehouse.